Privacy Policy
Privacy Policy
Data Protection & Transparency
Information on Personal Data Collection and Data Controller
Thank you for visiting our website and for your interest in our brand. The following explains how we handle your personal data when you use our website. Personal data refers to any information that can be used to identify you as an individual.
The data controller for this website is Olivia Miami. The data controller is the person or entity that, alone or jointly with others, determines the purposes and means of processing personal data. For any privacy-related inquiries, please contact us at support@oliviamiami.com.
For your security and to protect the transmission of personal data and other confidential content (such as orders or inquiries), this website uses SSL or TLS encryption. You can identify an encrypted connection by the "https://" prefix and the padlock icon in your browser's address bar.
Data Collected When You Visit Our Website
When you visit our website for informational purposes only — meaning you do not register or submit any information — we collect only the data your browser automatically transmits to our server (known as "server log files"). When you access our website, we collect the following technical data necessary to display the site:
- Page visited
- Date and time of access
- Amount of data transferred in bytes
- Source/referral page from which you accessed our site
- Browser and operating system used
- IP address used (anonymized where applicable)
This processing is carried out based on our legitimate interest in improving the stability and functionality of our website. Data will not be shared with third parties or used for any other purpose. We reserve the right to review server log files retrospectively if there is concrete evidence of unlawful activity.
Cookies
To enhance your experience on our website and enable certain features, we use cookies on various pages. Cookies are small text files stored on your device. Some cookies are deleted at the end of your browser session (session cookies), while others remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on future visits (persistent cookies).
Persistent cookies are automatically deleted after a set period, which varies depending on the cookie. In some cases, cookies are used to simplify the ordering process by saving your settings (for example, the contents of a virtual shopping cart).
We may work with advertising partners who help us make our website more relevant to you. When you visit our site, these partners may also store cookies on your device (third-party cookies).
You can configure your browser to notify you when cookies are used and to decide individually whether to accept them, or to block cookies in certain cases or entirely. Please note that declining cookies may limit the functionality of our website.
Cookie settings by browser
Contact
When you contact us (for example, via a contact form or by email), personal data is collected. The data collected through the contact form can be found in the respective form. This data is stored and used solely to respond to your inquiry and for the associated technical administration.
The legal basis for processing is our legitimate interest in responding to your request. If your inquiry is aimed at entering into a contract, the additional legal basis is the performance of that contract. Your data will be deleted once your request has been fully resolved, unless legal retention obligations require otherwise.
To exercise your rights or for any privacy-related questions, contact us at: support@oliviamiami.com
Data Processing for Customer Accounts and Order Fulfillment
Personal data will be collected and processed when you provide information to us for the execution of a contract or the creation of a customer account. The data collected can be found in the relevant input forms on our website.
You may delete your customer account at any time by sending a request to our support email. We store and use the data you provide solely for the purpose of fulfilling your order or contract. Once the contract has been fully executed or your account has been deleted, your data will be restricted in accordance with applicable tax and commercial retention periods and deleted once those periods expire.
Use of Your Data for Direct Marketing
6.1 — Email Newsletter Subscription
If you subscribe to our email newsletter, we will regularly send you information about our offers. The only required field is your email address. We use a double opt-in process for newsletter delivery, meaning we will only send you the newsletter after you have explicitly confirmed your consent via a confirmation link.
By clicking the confirmation link, you consent to the use of your personal data for this purpose. You may unsubscribe from the newsletter at any time using the unsubscribe link included in every email. Upon unsubscribing, your email address will be immediately removed from our mailing list.
6.2 — Email Newsletter for Existing Customers
If you provided your email address when purchasing products or services from us, we reserve the right to send you regular email offers for similar products or services. This processing is based solely on our legitimate interest in personalized direct marketing. You have the right to object at any time to the use of your email address for advertising purposes, with effect for the future.
Data Processing for Order Fulfillment
Your personal data will be shared with the shipping carrier responsible for delivery, to the extent necessary to complete your order. Your payment data will be shared with the payment processor handling your transaction, to the extent required for that purpose.
7.1 — Payment Service Providers
PayPal: If you pay via PayPal, credit card through PayPal, or direct debit through PayPal, your payment data will be transmitted to PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg. This transfer occurs solely for the purpose of payment processing.
Shop Pay / Stripe: Payments processed through Shop Pay or Stripe are handled securely via their respective encrypted platforms. Your payment information is never stored on our servers. All transactions comply with PCI DSS standards.
Apple Pay / Google Pay: Express payment options are processed through their respective secure platforms. No card details are shared with Olivia Miami directly.
Review Reminder
With your explicit consent, we may use your email address to send a one-time reminder asking you to submit a review of your order through our review system. You may withdraw your consent at any time by contacting us at support@oliviamiami.com.
Use of Social Networks: Social Plugins
9.1 — Facebook (Shariff Solution)
Our website uses social plugins from Facebook, operated by Meta Platforms, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. To protect your privacy, these buttons are not integrated as unrestricted plugins but only through an HTML link. This ensures that no connection to Facebook's servers is established simply by loading a page on our website that contains these buttons.
9.2 — Instagram (Shariff Solution)
Our website uses social plugins from Instagram, operated by Meta Platforms, Inc., 1601 Willow Rd, Menlo Park, CA 94025, USA. The same Shariff solution ensures that no connection to Instagram's servers is established until you actively click the button.
9.3 — TikTok
We may link to our TikTok profile, operated by TikTok Inc., 5800 Bristol Pkwy, Culver City, CA 90230, USA. No data is transmitted to TikTok unless you actively click the link to visit our profile.
Online Marketing
10.1 — Google Ads
This website uses Google Ads, an online advertising program operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Ads uses cookies to display relevant ads, improve campaign performance reporting, and prevent users from seeing the same ads repeatedly. This processing is based on our legitimate interest in optimized marketing of our website.
10.2 — Google Ads Conversion Tracking
This website uses Google Ads conversion tracking. A tracking cookie is set when a user clicks on a Google ad. These cookies typically expire after 30 days and are not used for personal identification. Processing occurs based on our legitimate interest in measuring the effectiveness of our advertising campaigns.
Web Analytics
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyze how users interact with our website. We use Google Analytics with IP anonymization enabled, which means your IP address is truncated before processing, removing any direct personal reference.
Google will use this information on our behalf to evaluate website usage, compile reports on website activity, and provide other services related to website usage. The IP address transmitted by your browser as part of Google Analytics will not be combined with other data held by Google.
This website may also use Google Analytics for cross-device visitor flow analysis via a User ID — a unique, permanent, and anonymized ID assigned on your first visit. You may object to the collection and storage of data via User ID at any time with future effect.
Retargeting / Remarketing
Meta (Facebook) Pixel
This website uses the Meta Pixel from Meta Platforms, Inc. With your explicit consent, user behavior may be tracked after you have viewed or clicked on a Meta ad. This is used to evaluate the effectiveness of Meta ads for statistical and market research purposes. This processing only occurs with your explicit consent. Consent to use the Meta Pixel may only be given by users aged 13 or older.
Google Ads Remarketing
Our website uses Google Ads remarketing features. Google places a cookie in your browser that enables interest-based advertising using a pseudonymous cookie ID, based on the pages you have visited. This processing is based on our legitimate interest in showing relevant ads to users who have previously visited our site.
Your Privacy Rights
Applicable data protection law grants you comprehensive rights regarding the processing of your personal data. As a US-based customer, you may also have additional rights under state privacy laws such as the California Consumer Privacy Act (CCPA):
Right to Object
If we process your personal data based on our legitimate interests, you have the right to object to that processing at any time with future effect, based on grounds relating to your particular situation. If you exercise your right to object, we will cease processing the data concerned, unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
If your personal data is processed by us for direct marketing purposes, you have the right to object at any time to the processing of your data for such purposes. If you exercise this right, we will immediately stop processing your data for direct marketing.
Data Retention
The retention period for personal data is determined by the applicable legal retention requirements (for example, tax and commercial record-keeping obligations). Once those periods expire, the corresponding data will be routinely deleted, provided it is no longer needed for the performance or initiation of a contract and/or there is no longer a legitimate interest on our part in retaining it.
For any questions related to your data, please contact us at: support@oliviamiami.com