Returns and Refunds

01

Return Policy

Yes, returns are accepted. If you are not satisfied with the items you ordered, you may return them within 30 days of receipt. For a return to be accepted, the order must meet all of the following conditions:

1

The order still contains all appropriate parts and components, and the packaging is in the same condition as when the product arrived.

2

Only normal handling of the product is evident. Damage resulting from careless handling is excluded.

3

Products for which hygiene is important have been properly cleaned before initiating the return process.

4

Any product defect was identified immediately upon receipt.

5

We reserve the right to charge the customer the cost of return shipping.

6

The return will be processed within 7 business days. If all conditions are met, it will be officially acknowledged within this period.

We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

02

How to Return Your Order

If your order meets the conditions above, follow the steps below to initiate the return process:

1

Email Send an email to support@oliviamiami.com with the subject line "Return Request".

2

Required Information Make sure your email includes: your order number, reason for the return request, a photo of the product if damaged, your full name, and your shipping address.

3

Wait for Our Response We will get back to you and provide the correct return address. Do not send the product back to the sender — wait for the return address we will provide you.

4

Shipping The customer is responsible for the cost of shipping the product back to our central warehouse.

⚠ NEVER send the return to the original sender — always wait for the return address we will provide you.

03

Cancellation Terms — Right of Withdrawal

The consumer has a right of withdrawal in accordance with the following provisions, if they are a natural person entering into a transaction for purposes that are not predominantly related to their commercial or professional activity.

Cancellation Period

14

Days to exercise your right of withdrawal Starting from the day on which the customer or a designated third party received the last products.

As we operate a fully automated system, orders are processed immediately after they are placed. It is therefore not possible to interrupt the shipping process before delivery. A refund is not possible after the products have been received without returning them.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g., by email to support@oliviamiami.com) of your decision to withdraw from this contract. The withdrawal is complete when we receive the products. The cost of returning the products is borne by the buyer.

Orders in Transit

As our products are shipped internationally, longer transit times may occur that are beyond our control. If the products are already on their way, cancellation is not possible. Please wait until you receive the products and then return them. You may notify us in advance of your cancellation.

To ensure the fastest possible processing of your return, we ask that you send us a shipping confirmation as soon as the product has been returned.

Consequences of Withdrawal

✦ What we refund

All payments received
Except additional delivery costs
Refund within a maximum of 14 days
Using the same payment method you used

✦ What we do NOT refund

Return shipping costs
Additional delivery costs (if a more expensive method was chosen)
Damage caused by improper handling

Refunds are processed after the products have been received and inspected.

All returns must be shipped to our central warehouse at the customer's expense.

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